Privacy Policy

Velonex Chemicals is a chemical trading and distribution business based in Redhills, Chennai, Tamil Nadu, India, run by Akash R. We supply industrial and specialty chemicals to businesses across Chennai, Tamil Nadu and other states.

For any question about this policy or about how your information is handled, we are the data controller and you can reach us using the details in the Contact us section.

We only collect information that we need to respond to you and to fulfil orders.

Information you give us

• Your name and the name of your company or organisation.
• Contact details such as phone number, WhatsApp number, and email address.
• Delivery address and, where relevant, billing or GST details.
• The products, grades, quantities and packaging you enquire about or order.
• Any message content, specifications or documents you send us by WhatsApp, email, phone, or the quote button on this site.

Information collected automatically

• Basic technical data such as your browser type, device type, and approximate region, collected by standard web server logs.
• Aggregated usage data about which pages are viewed, if website analytics are in use.

We do not collect sensitive personal data, and we do not ask for it. Please do not send us information you do not want us to hold.

We use the information described above to:

• Respond to your enquiries and prepare quotations.
• Source, process, pack and deliver your orders.
• Share batch-specific documentation such as the Certificate of Analysis (COA) and Material Safety Data Sheet (MSDS), along with invoices.
• Coordinate transport and communicate delivery updates.
• Follow up after delivery and handle any issues, returns or replacements.
• Keep records required for accounting, tax and regulatory compliance.
• Protect against fraud and misuse of our website or services.

We do not use your information for automated decision-making, and we do not sell your personal information to anyone.

This website uses only the cookies and similar technologies needed for it to work and, where enabled, to understand how the site is used in aggregate. We do not use advertising or cross-site tracking cookies.

You can block or delete cookies through your browser settings. Doing so will not stop you from browsing the site, though some features may behave differently.

We share your information only where it is necessary, and only with:

• Transport and logistics partners — to deliver your order to the address you provide.
• Manufacturers and suppliers — limited details needed to source the specific product and batch you have ordered.
• Payment, banking and accounting providers — to process payments and maintain financial records.
• Professional advisers such as auditors or legal advisers, where required.
• Government, regulatory or law enforcement authorities — where we are legally required to disclose information.

We require anyone who handles information on our behalf to keep it secure and to use it only for the purpose we have shared it.

We keep enquiry and order information for as long as needed to serve you and to meet legal, tax and accounting obligations, typically up to eight years for transaction records. Enquiries that do not lead to an order are kept for a shorter period and then deleted or anonymised.

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access to order and customer records is limited to people who need it to do their work.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and any transmission is at your own risk.

Subject to applicable law, you may ask us to:

• Confirm what personal information we hold about you and provide a copy.
• Correct information that is inaccurate or incomplete.
• Delete information we no longer need to keep.
• Stop sending you non-essential messages.

To make a request, contact us using the details in the Contact us section. We may need to verify your identity before we act, and we will respond within the time required by law.

This website links to third-party services such as WhatsApp and Google Maps, and loads some resources (for example web fonts and scripts) from external providers. When you follow a link or interact with an embedded service, that provider's own privacy policy applies. We are not responsible for the content or privacy practices of websites we do not operate.

This is a business-to-business website. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may also be communicated directly. Please review this page periodically.

If you have any question about this Privacy Policy, or wish to exercise any of your rights, contact Akash R. at Velonex Chemicals:

• Plot no.59, Thanikachalam Nagar, Vadaperumbakkam, Chennai-600060, Tamil Nadu, India
• WhatsApp: +91 96777 61505
• Phone: +91 96777 61505
• sales@velonexchemicals.com